Mansi Gupta

Associate Product Manager
Gurgaon, IN.

About

Results-driven Associate Product Manager with a proven track record in product development, market strategy, and business growth. Expertise in managing product lifecycles, optimizing user engagement, and driving revenue through data-backed decisions. Adept at cross-functional collaboration, stakeholder management, and leveraging analytics to enhance product performance and customer satisfaction. Seeking to apply strong analytical and strategic skills to innovative product challenges.

Work

iDesign Market
|

Associate Product Manager

Summary

Currently leading product initiatives to drive market presence and customer satisfaction within a fast-paced environment.

Highlights

Managed a portfolio of 10 high-end clients, overseeing requirements gathering and bespoke product creation, which expanded the client base by 25%.

Collaborated with cross-functional teams to define comprehensive product requirements and develop a strategic roadmap, resulting in a 25% reduction in development time and a 30% increase in high-impact feature delivery.

Monitored and optimized key performance metrics, achieving a 30% increase in user engagement, 25% improvement in retention, and 20% revenue growth, while simultaneously boosting customer satisfaction by 15% and reducing churn rate by 20%.

Mojoboxx
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Product Specialist Intern

Summary

Contributed to product development and user experience improvements for key service offerings.

Highlights

Contributed to the development of the 'Book Airport Cab' feature, collaborating with Marketing and Accounts teams for partners like Cleartrip, Ixigo, SpiceScreen, and Vistara.

Investigated and analyzed recurring customer concerns, queries, and complaints to provide actionable feedback for critical process improvements.

Articulated product uses, functionalities, and benefits to new and prospective clients, enhancing understanding and adoption.

Generated daily reports on account status and progress, ensuring transparent communication with internal stakeholders.

Conducted competitive benchmarking to identify areas for user experience (UX) improvement and product differentiation.

Doon Consulting
|

Sr. Business Development Executive

Summary

Drove B2B demand generation and managed key client relationships for a data management solution.

Highlights

Achieved successful completion of B2B demand generation targets by cultivating relationships with decision-makers, including CEOs, CIOs, CTOs, VPs, and Directors, for a Snowflake data management solution.

Enhanced data quality and accuracy through comprehensive data profiling of influencers, directly impacting decision-making processes and ensuring up-to-date CRM databases.

Improved customer experience by providing constructive feedback and implementing effective customer acquisition strategies.

Foremost Marketing Pvt. Ltd.
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Sales Manager

Summary

Led sales initiatives and managed client accounts, focusing on revenue growth and customer retention.

Highlights

Exceeded revenue targets by achieving 50% more revenue than projected within a 3-month period.

Developed and executed strategic business plans for marketing products specifically to hospitals.

Devised and implemented successful lead generation strategies, leading to the negotiation and closure of deals with 13 hospitals.

Increased customer retention by 30% through proactive resolution of customer grievances and fostering strong client relationships.

Education

Loughborough University

MSc

International Business

Grade: 66.2%

IIT, Mumbai

Exchange Semester

MSc

Grade: 66.2%

Aurobindo College, Delhi University

BCom (Regular)

Commerce

Grade: 67.2%

Satyug Darshan Vidyalaya, Faridabad

12th Grade

Commerce

Grade: 91.5%

Languages

English

Fluent

Hindi

Native

Certificates

Product Management Course

Issued By

University of Houston (online)

Skills

Technical Skills

Jira, Figma, Notion, Confluence, Trello, Mixpanel, Hotjar, Google Analytics, User Acceptance Testing (UAT), Google Workspace, ERP, CRM.

Product & Business Skills

Product Launches, Market Sizing, Customer Interviews, Product Requirements Document (PRD), Stakeholder Management, Competitive Benchmarking, Business Development, Lead Generation, Negotiation, Customer Acquisition Strategies, B2B Sales, Data Profiling.

Soft Skills

Experimentation, Collaboration, Customer Experience Enhancement, Problem Solving, Strategic Planning.

Projects

Jaguar Land Rover Acquisition Thesis

Summary

Master's thesis focusing on the acquisition of Jaguar Land Rover by Tata Motors.

MOTOGP 2023 Event - Product SPOC

Summary

Served as the sole product Single Point of Contact (SPOC) for transportation software and services for the MOTOGP 2023 Event.

iDesign Website Revamp

Summary

Led the revamp of iDesign's website to enhance user experience and content.